You can contact us any way that is convenient for you. We are available 9AM to 6PM (Saturday to Thursday), Email or Telephone. You can also use a quick contact form on the right or visit our office personally. Email us with any questions or inquiries or use our contact data. We would be happy to answer your questions.
Please fill in the form in order to register.
1. Welcome to www.dateabrand.com (“Website”). INDINEXT VENTURE FZ-LLC (“Indinext”) owns and maintains the Website. These Terms & Conditions, Privacy Policy, Cookies Policy, Interest-Based Ads Notice, and additional terms (if applicable) posted on the Website [collectively the “Agreement”] set out the terms on which we offer you access to and use of our Website, services and applications including our mobile application (collectively, the “Services”).
2. By accessing, registering and/or continuing to use or access our Services, you are agreeing to be bound by the Agreement with immediate effect. The Agreement is subject to change by us at any time. Your continued use of the Site following any such change constitutes your agreement to the Agreement as so modified.
3. When you register with the Website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions made using these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
4. If any of your details change, such as your credit card billing address, you must inform Indinext as soon as possible. You may update your details by signing into your account on the Website, and updating your online wallet.
5. Please see the Privacy Policy, Cookies Notice, and Interest-Based Ads Notice to understand how we collect and process your personal information through the Website and Services.
6. Any contract for purchases made through the Website will be with Indinext whose registered office is situated at FAMC1801 Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. Our tax registration numbers are listed in the Value Added Tax (VAT) section below.
7. Indinext must receive payment of the whole of the price for the goods that you order before your order can be processed. Payment of the advertised price will be taken at the point of order. Charging your payment method does not mean that an order has been accepted by Indinext. Once payment has been processed, Indinext will confirm that your order has been received by sending an email to you at the email address you provide. The email will include your name, the order number and the total price charged. Indinext’s acceptance of your order (which will happen when Indinext dispatches your order) brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
8. Indinext will not process any orders in the case of errors or inaccuracies regarding the goods (including the advertised price of the goods) appearing on our Website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email and reserve the right to cancel your order.
9. This Website is strictly for personal and non-commercial use. You agree not to use the Website for commercial or business purposes or to place orders which will be, or are being, sold on to a third party. If you are suspected of using the Website in any of these ways then we reserve the right to withdraw from any relevant contract(s) and cancel your order(s).
10. You must not use this Website: (i) in a way that causes, or is likely to cause, the Website or any Indinext service to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity. We reserve the right to cancel any order, terminate any Indinext account or refuse any Indinext service if your behaviour gives us a justified reason to do so. This will in particular be the case if you are in breach of applicable laws, applicable contractual provisions, our guidelines or our policies, which are all accessible on this Website, or if you engage in fraudulent activities or behaviour.
11. If you are an individual and are not buying goods on behalf of a business, you can cancel your order in relation to products eligible for returns in accordance with our Returns Policy without giving any reason within 14 days from the day on which you receive your product. You must notify us of your cancellation. You can notify us in accordance with our Returns Policy and shall bear the costs of such cancellation.
12. You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. You must send the item back to us no later than 14 days from the day on which you notified us of your cancellation, by following the instructions we send you.
13. We will refund the price of the item no later than 30 days from the day on which we receive the item back from you or, if earlier, the day on which you provide evidence reasonably acceptable to us that you have sent the item back. We'll refund the same means of payment as you used to make your purchase.
14. If Indinext has insufficient stock to deliver the goods ordered by you, or cannot obtain the stock from our suppliers, we will notify you as soon as possible and any sum debited by Indinext from your payment method will be credited to your account and Indinext will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Indinext will not be obliged to offer any additional compensation or to supply the goods in this situation. Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our Website as quickly as we can to minimise disappointment. The process of updating the Website when goods have sold out at promotional price may take a few hours. Please note that the price the goods are offered for are as displayed in your online basket, but that is subject to the rest of these terms.
15. Indinext will post, or arrange a courier on your behalf, for the goods ordered by you to the person and address you give Indinext at the time you make your order. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of dispatch of the order. All delivery times quoted on the Website are estimates only, based on availability, normal processing and delivery companies. You will become the owner of the goods you have ordered when the goods are dispatched to you.
16. All prices displayed on the Website are inclusive of any applicable local sales tax, VAT and similar taxes which Indinext may be required to charge. Your final price may be different depending upon the tax that applies to your delivery location. Where Indinext apply a different tax rate based on the destination of the goods, this will be declared in the checkout.
When ordering from Indinext, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
When ordering goods from Indinext for delivery into the EU or Northern Ireland either local VAT or import duties and taxes may be due. Where import duties and taxes are due, these are your responsibility. You agree that these import duties and taxes will be included in the final price paid at checkout and that Indinext will arrange for our carriers to make payment of applicable import duties and taxes at the customs border on your behalf.
When ordering goods from Indinext for delivery to some other overseas destinations, your package may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance, including applicable import duties and taxes, must be borne by you; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country, so you should contact your local customs office for further information.
17. You authorise Indinext to designate a carrier (“Designated Carrier”) to act, as is appropriate depending on the applicable customs procedure, as your direct or indirect representative/agent, before the relevant customs and tax authorities in the destination country, for the purpose of clearing for importing merchandise as well as processing and remitting customs duties and any other tax levied at the time of importation.
18. This is as follows:
18.1. If the goods Indinext delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Indinext shall have no liability to you unless you notify Indinext in writing at Indinext’s contact address of the problem within ten working days of the delivery of goods in question.
18.2. If you do not receive goods ordered by you within 30 days of the date on which they were dispatched to you, Indinext shall have no liability to you unless you notify Indinext in writing at Indinext contact address of the problem within 40 days of the date on which the goods were dispatched to you.
18.3. If you notify a problem to Indinext under this condition, Indinext only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment, unless such method is no longer valid in which case Indinext e-coupons will be issued to the value of the refund due.
18.4. Indinext will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Indinext under this condition and Indinext shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.
18.5. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit Indinext liability to you for any death or personal injury resulting from its negligence.
19. Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.
20. Indinext shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
21. If any part of these conditions is unenforceable (including any provision in which Indinext excludes its liability to you) the enforceability of any other part of these conditions will not be affected.
22. Indinext operates a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact Customer Service on +971 7 2076481
23. Governing Law. This Agreement and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the applicable laws of the United Arab Emirates.
24. Dispute Resolution. If you have an issue with our Services, please contact us. We will endeavour to resolve your issue as soon as possible.
25. The Parties shall endeavour to resolve any disagreements amicably and in good faith between themselves and may consensually opt for resolution through mediation. If a dispute, controversy or claim arises out of or in connection with these Terms of Use or the breach, termination or validity thereof (Dispute), which could not be resolved amicably, then either party shall give to the other written notice of the Dispute (Dispute Notice). On service of the Dispute Notice, Indinext and the Vendor shall make a further attempt to resolve the Dispute in good faith.
26. If the Dispute is not settled within 30 days of service of the Dispute Notice or within such a further period as the parties may agree in writing, such Dispute shall be submitted to the exclusive jurisdiction of the Dubai International Financial Centre Court (DIFC Court).
27. Use of the Website and Services is not authorised in any jurisdiction that does not give effect to all provisions of the Agreement, including without limitation, this section.
28. If you reside in the EU, the European Commission provides for an online dispute resolution platform, which you can access here: http://ec.europa.eu/consumers/odr/. If you would like to bring a matter to our attention, please email us at [email protected].
29. These terms and conditions, together with the current Website prices, delivery details and Indinext contact details, set out the whole of our agreement relating to the supply of the goods to you by Indinext. In particular nothing said by any sales person on behalf of Indinext should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by Indinext. Indinext shall have no liability for any such representation being untrue or misleading, save that nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us.
30. The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. Indinext shall not be responsible for any detrimental reliance you place on this Website or its contents.
Indinext is providing this Website and its contents (including any downloadable data or software) on an 'as is' basis and makes no representations or warranties of any kind with respect to this Website or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, Indinext makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this Website or that any software or the server that makes it available are free of viruses or other harmful components. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of Indinext howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.
Neither Indinext nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Website in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
31. Our Website may contain hyperlinks. These hyperlinks connect you to websites of other organisations, which are not our responsibility. We have used our reasonable endeavours in preparing our own Website and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our Website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of Indinext.
32. All design, text, graphics and the selection or arrangement thereof are the copyright of Indinext, or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this Website for the sole purpose of placing an order with Indinext, or using this Website as a shopping resource. Any other use of materials on this Website (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of Indinext is strictly prohibited.
33. Indinext and Indinext logo are registered trademarks belonging to Indinext. All other trademarks, product names and company names or logos used in this Website are the property of their respective owners. No permission is given by Indinext in respect of the use of its or any such other trademarks, product names, titles or logos and such use may constitute an infringement of the holder's rights.
34. In these terms and conditions:- 'Indinext' means Indinext Venture FZ-LLC and any connected organisation that actually supplies goods ordered by you and any successor to its business; 'working day' means every day of a calendar year apart from weekends and statutory and public holidays; 'us' means Indinext and you together; and 'you' and 'your' means the person ordering goods under these terms and conditions.
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We know that you care how information about you is used and shared and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Indinext collects and processes personal information through this website or our Services.
Controllers of personal information: Indinext Limited, FAMC1801 Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates, is the data controller of personal information collected and processed through the Services.
We collect your personal information in order to provide and continually improve The Services. Here are the types of personal information we collect:
We process your personal information to operate, provide, develop and improve products and Services that we offer our customers. These purposes include:
We use cookies and similar tools to enhance your shopping experience, provide our Services, understand how customers use our Services so we can make improvements, and display ads. Approved third parties also use these tools in connection with our display of ads. For more information about cookies, how we use them and how you may opt out of certain cookies, please read our Cookies notice.
Information about our customers is an important part of our business and we are not in the business of selling our customers' personal information to others. Indinext shares our customers' personal information only as described below and the subsidiaries that it controls that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
The EU GDPR requires a legal basis for our use of personal information. Our basis varies depending on the specific purpose for which we use personal information. We use:
Some recipients of your personal information may be located outside of your jurisdiction. Whenever we transfer personal information to countries outside of the European Economic Area, we ensure that the information is transferred using appropriate safeguards.
We design our systems with your security and privacy in mind.
ur website may include third-party advertising and links to enable you to visit other websites. Third-party advertising partners may collect information about you when you interact with their content, advertising and Services. For more information about third-party advertising at Indinext, including interest-based ads, please read our Interest-Based Ads policy. Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant Indinext ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier.
You can access your information, including your name, address, payment options, profile information, and purchase history in the 'My Account' section of the website. See the 'Examples of Information Collected' section for a list of examples that you can access.
If you have any questions or objections as to how we collect and process your personal information, please visit our Contact Us page. Please also note:
Indinext doesn't sell products for purchase by children. We sell children's products for purchase by adults. If you're under 18, you may use the Services only with the involvement of a parent or guardian.
We keep your personal information for as long as is necessary to enable your continued use of the Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, as may be permitted by law such as for tax and accounting purposes, or as otherwise communicated to you. If you delete your account, any reviews you have written will not be deleted but default to 'anonymous'. For example, we retain your transaction history so that you can review past purchases (and repeat orders if desired) and what addresses you have shipped orders to, and to improve the relevancy of products and content we recommend.
If you have any requests concerning your personal information or any queries with regard to our processing please contact us via the Contact Us page. You can file a complaint with our supervisory authority, or with your local supervisory authority.
Our business changes constantly and our Privacy Notice will change too. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.
Information You Give Us When You Use The Services
You provide information to us when you:
As a result of these actions, you might supply us with such information as: your name, address (e.g, billing and shipping address), email address and phone number, payment information (e.g., credit card details), your age, names, addresses and other details of people to whom purchases have been or will be dispatched, contact details of your friends and others, competition entries, survey responses, customer reviews and the content of messages you send us.
Examples of the information we collect and analyse include:
We may also use device identifiers, cookies, and other technologies on devices, applications and our web pages to collect browsing, usage or other technical information for fraud prevention purposes.
Examples of information we receive from other sources include:
Examples of information you can access through the Services include:
We use cookies, pixels, and other technologies (collectively, "cookies") to recognise your browser or device, learn more about your interests, and provide you with essential features and Services and for additional purposes, including:
Indinext cookies allow you to take advantage of some of our website's essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any Indinext products and Services that require you to sign in.
Approved third parties may also set cookies when you interact with the Services. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform Services on behalf of Indinext.
To update your Cookie preferences with Indinext, please visit our Cookie Settings page. You can also manage all browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. If you disable all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and Services may not work.
Interest-based ads are sometimes referred to as personalised or targeted ads. We show interest-based ads to display features, products, and Services that might be of interest to you.
To serve you interest-based ads, we use information such as your interactions with Indinext sites, content, or Services. We do not use personally identifiable information such as name or e-mail to serve interest-based ads. In serving you interest-based ads we only keep information collected for as long as required to provide our advertising Services, in accordance with our Privacy Policy and applicable laws.
As is common in the advertising industry, we use cookies, pixels, and other technologies (collectively, "cookies"), which enable us to understand the effectiveness of the interest-based ads we show you by measuring what ads are clicked or viewed, and to provide you with more useful and relevant ads. For example, if we know what ads are shown to your browser we can be careful not to show the same ads repeatedly.
See our Privacy Policy for more information about the types of information that we gather.
We work with third parties, such as advertisers, publishers, social media networks, search engines, ad serving companies, and advertising companies working on their behalf, to improve the relevance of ads we serve. In providing you interest-based ads we do not associate your interactions on unaffiliated sites with personally identifiable information, and we do not provide any personally identifiable information to advertisers or to third party sites that display our interest-based ads. Advertisers and other third parties may assume that users who interact with or click on an interest-based ad or content are part of the group that the ad or content is directed towards (for example, users in a particular geographical area or users who purchased or browsed for classical music). Some third-parties may provide us non-personally identifiable information about you (such as demographic information or sites where you have been shown ads) from offline and online sources that we may use to provide you more relevant and useful advertising.
Third party advertisers or advertising companies working on their behalf sometimes use cookies in the process of delivering content, including ads, directly to your browser or device, and they may automatically receive an IP address when this happens. They may also use cookies to measure the effectiveness of their ads, show you more relevant advertising content, and perform Services on behalf of Indinext. For information on how to control and delete cookies (including third party cookies) please visit our Cookies notice.
If you do adjust your ad settings you will still see ads, but they will not be based on your interests.
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